Privacy Policy

1. Information We Collect

In short: We collect personal information that you provide to us during consultations and information collected automatically when you use our website.

2. How We Use Your Information

In short: We use your information to provide expert holiday planning services and improve your experience.

We use your personal information for the following purposes:

• Providing holiday planning consultations - Understanding your travel needs and preferences
• Creating personalized itineraries - Developing custom travel plans based on your requirements
• Recommending destinations and suppliers - Suggesting options that match your budget and preferences
• Responding to inquiries - Answering questions via phone (0204 576 6409) or email (support@globallion.co.uk)
• Improving our website and services - Analyzing usage to enhance user experience
• Complying with legal obligations - Meeting regulatory requirements

Important: We do not sell or rent your personal data to third parties. Since you book directly with suppliers, we never handle your payment information or travel bookings.

3. Sharing Your Information

In short: We only share information when necessary to help you plan your holiday or when required by law.

As a planning consultancy, we do not automatically share your data with third parties. We may share information in the following circumstances:

• With your consent - When you ask us to share your requirements with specific suppliers for quotes
• Service providers - Third parties who help us operate our website and business (subject to confidentiality agreements)
• Legal requirements - When required by law, court order, or government regulation
• Business transfers - In the event of a merger, acquisition, or sale of assets

Note: When you book directly with our recommended suppliers, you will be subject to their privacy policies. We encourage you to review these policies before providing your information.

4. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

For more details, please contact us with any questions about our cookie usage.

5. Data Protection

In short: We implement appropriate technical and organisational measures to protect your information.

We implement appropriate technical and organisational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. These include:

• SSL encryption on all data transmissions
• Secure servers and firewalls
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, please understand that no method of online transmission or storage is 100% secure. While we work to protect your information, you use our website at your own risk.

6. Your Privacy Rights

In short: You have control over your personal data and can exercise your rights at any time.

To exercise any of these rights, please contact us at support@globallion.co.uk or call 0204 576 6409 (Mon – Sat: 9 AM – 8 PM).

7. How Long We Keep Your Information

We keep your data only as long as needed for business, legal, or operational reasons. Our retention periods are based on:

• The purpose for which we collected the information
• Legal and regulatory requirements
• Ongoing business needs
• Your rights and preferences

Generally, we retain consultation records for up to 24 months after our last interaction. When we no longer have a business need for your data, we will delete it or anonymize it securely.

8. Information from Minors

In short: We do not knowingly collect data from minors under 18 years old without parental consent.

Our services are intended for adults aged 18 and over. If you are under 18, please do not provide any personal information without parental consent. If we discover that data has been collected from a minor without parental permission, we will delete it immediately.

When planning family holidays, we may collect information about children traveling with you. This information is used solely for planning purposes and is not used for marketing or profiling.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a new "Last Updated" date and will become effective immediately upon posting.

We encourage you to review this policy periodically to stay informed about how we protect your information. Material changes will be communicated via email or website notice where appropriate.